Customer Service Representative & Receptionist

THE JOB RESPONSIBILITIES

Customer Service Support

  • Courteously resolve customers' service, product or billing inquiries
  • Order entry and checking status of purchase orders, stock, and product pricing
  • Responds to customer questions and enquiries via email and phone
  • Support outside sales team where needed and assist other teams as requested
  • Ensure accuracy of inputted order and evaluate alternate supply for discontinued product or backorders
  • Provide end-user support for general product questions, warranty claims, where to buy products, first level product troubleshooting and support
  • CRM Project Tracking - ensure relevant information is noted in Taymor’s CRM system
  • Ensures a smooth quote to delivery process

Reception Duties

  • Greets and aids associates and visitors in a pleasant professional manner
  • Manages a multi-line switchboard
  • Mail / Courier duties
  • Signs guests in and out to maintain office safety and security
  • Ensures front desk is always staffed during regular business hours
  • Ensures reception area, showroom, lunchroom/coffee area and boardrooms are tidy and clean
  • Data entry and filing
  • Update and distribute reports
  • Assists with meeting, event planning
  • Various administrative and support tasks as required

 

WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE AT TAYMOR

  • Incredible Customer Service Skills
  • High sense of personal accountability                                                                                              
  • Great ability to properly prioritize                                                                               
  • Great communication; orally, written, non-verbal cues

 

THE COMPANY

Since 1948, Taymor has proudly designed and manufactured architectural hardware products of exceptional design, quality and value. From door and bath hardware to faucets and accessories, our comprehensive range allows you to harmonize design throughout the entire home and complete your projects seamlessly. Taymor signature bath collections and Premier Series locks are installed nationwide in multi-family residential developments, private residences and leading hotels and resorts. Family owned, with well-stocked distribution centers in San Francisco, Vancouver, and Toronto; we deliver clean and modern designs to the builder markets throughout North America.

Connect with us @TaymorDesign on Twitter, Pinterest, and Facebook, or visit taymor.com for more information.

Taymor welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

To apply please submit your resume to careers@taymor.com.

Location
Hayward, CA